Who We Are

SAME DiffeRent Based in the Netherlands Chamber of Commerce (KvK) number: 92543642 Website: https://samedifferent.net Contact: info@samedifferent.net

What This Policy Covers

This Privacy Policy explains how we handle personal data we collect: - When you visit or interact with our website - When you buy a game or service from us - When you sign up for our newsletter - When you email or message us - When you attend a SAME DiffeRent event or game night It doesn’t apply to third-party sites we might link to (like Instagram or a payment processor’s site).

What Data We Collect

We may collect the following types of information: - Contact Info: name, email, delivery address, billing address, phone number - Order Info: what you buy, when, and how you paid (we never see your full payment details) - Browsing Info: IP address, browser type, how you use our site - Preferences: what you like, your marketing opt-ins - Feedback: messages you send us, reviews you leave, forms you fill in

Why We Use Your Data

We only use your personal data when we have a good reason. That includes: - Fulfilling your order - Delivering your game - Responding to your questions - Sending updates or marketing (if you asked us to) - Analyzing how people use our website - Improving our games, events, and overall service - Meeting legal obligations (like taxes and accounting)

How We Collect It

We collect data in two ways: - You give it to us – when you make a purchase, sign up for something, or message us - We collect it automatically – when you browse our site, using cookies and analytics tools

Who We Share It With

We share your data only when necessary – and only with trusted partners: - Payment processors like Mollie - Shipping companies like PostNL or DHL - Email services to send you newsletters (if you subscribed) - IT and analytics providers who help us run our website - Legal authorities if we’re required to do so

International Transfers

We store most of your data in the EU. If a partner processes data outside the EU, we ensure it’s protected through proper safeguards like Standard Contractual Clauses.

How Long We Keep Your Data

We don’t keep your info forever. Here’s how long we hang onto different types of data: - Order/payment info: up to 7 years - Newsletter subscriptions: until you unsubscribe - Customer service conversations: usually up to 2 years - Analytics: anonymized and used only for internal insights

Your Rights

You have rights under the GDPR. You can: - Ask what personal data we hold about you - Ask us to correct it - Ask us to delete it - Ask us to stop using it - Request a copy in a portable format - Withdraw your consent (if you gave it) Email info@samedifferent.net to exercise any of these rights.

Security

We use secure servers, encryption, and trusted providers to keep your data safe.

Payments

We use Mollie for payment processing. We never see or store your full credit card or bank details.

Changes to This Policy

We may update this policy occasionally. If we make any big changes, we’ll let you know.

Questions?

Contact us: info@samedifferent.net