Newsletter Update

Hello everyone,

It’s been a while since we last reached out, and we owe you an update and an apology. As you may have noticed, we’ve encountered some unforeseen challenges during the production and prototype stages, specifically with the dry-erase answer cards and the dry-erase pens for the game. This has resulted in a delay of several months, and we’re reaching out now to keep you informed of our progress.

Where We Started

When we launched our Kickstarter campaign, we were confident in our original manufacturing plan. However, thanks to valuable feedback from our testers who tested our sample sets for us, we realized that the initial product quality didn’t meet our vision or our backers’ expectations. This led us to seek out new manufacturing partners who could deliver the high-quality game we had promised.

What We’ve Been Working On

Over the past several months, we’ve made progress in the following areas:

Sourcing materials like high-quality answer cards and pens to improve the game’s playability, durability and importantly the sustainability.

Researching manufacturing partners capable of meeting our quality standards.

Building our website to streamline updates and future product launches.

Setting up this newsletter so we can keep you regularly updated.

Navigating logistical hurdles such as taxes, import costs, and other administrative steps to ensure a smooth postage and packaging service.

Current Game Status

Game Design and Rules: The core gameplay and rules are complete.

Physical Product: We’ve tested prototypes from two manufacturers, but unfortunately, neither met our quality expectations. While this extended our timeline, it was crucial to ensure we don’t deliver a subpar product. We have at last found two manufacturers that can work together to help deliver the product to the public.

Additional Investment:We’ve also explored investment opportunities to support the company’s growth beyond this Kickstarter, setting up a foundation for future expansions. We hope to share more on this front soon.

Next Steps

As of now, we’re in active discussions with the above-mentioned manufacturers—one based in Asia and another in Europe to help finalize the designs.

What You Can Expect Going Forward

Fulfillment Timeline: While we’re committed to fulfilling every Kickstarter order, we cannot yet provide a specific delivery date. However, the date will be in the new year, which is something we wish we didn’t have to report and that we had a quicker delivery time.

Ongoing Updates: We understand the wait has been frustrating, and we’re truly grateful for your support and patience. We’ll continue to keep you updated through this newsletter as we finalize these final stages.

We apologize sincerely for the delay and any inconvenience this has caused. Your belief in our project means the world to us, and we’re as eager as you are to bring this game to life. Thank you again for your understanding and support—it’s been invaluable on this journey.

Warm regards,

Craig Thornber, Robert Jones, Leslie Somers
– SAME DiffeRent

Privacy & Cookie policy

Privacy & Cookies policy

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Who We Are

SAME DiffeRent Based in the Netherlands Chamber of Commerce (KvK) number: 92543642 Website: https://samedifferent.net Contact: info@samedifferent.net

What This Policy Covers

This Privacy Policy explains how we handle personal data we collect: - When you visit or interact with our website - When you buy a game or service from us - When you sign up for our newsletter - When you email or message us - When you attend a SAME DiffeRent event or game night It doesn’t apply to third-party sites we might link to (like Instagram or a payment processor’s site).

What Data We Collect

We may collect the following types of information: - Contact Info: name, email, delivery address, billing address, phone number - Order Info: what you buy, when, and how you paid (we never see your full payment details) - Browsing Info: IP address, browser type, how you use our site - Preferences: what you like, your marketing opt-ins - Feedback: messages you send us, reviews you leave, forms you fill in

Why We Use Your Data

We only use your personal data when we have a good reason. That includes: - Fulfilling your order - Delivering your game - Responding to your questions - Sending updates or marketing (if you asked us to) - Analyzing how people use our website - Improving our games, events, and overall service - Meeting legal obligations (like taxes and accounting)

How We Collect It

We collect data in two ways: - You give it to us – when you make a purchase, sign up for something, or message us - We collect it automatically – when you browse our site, using cookies and analytics tools

Who We Share It With

We share your data only when necessary – and only with trusted partners: - Payment processors like Mollie - Shipping companies like PostNL or DHL - Email services to send you newsletters (if you subscribed) - IT and analytics providers who help us run our website - Legal authorities if we’re required to do so

International Transfers

We store most of your data in the EU. If a partner processes data outside the EU, we ensure it’s protected through proper safeguards like Standard Contractual Clauses.

How Long We Keep Your Data

We don’t keep your info forever. Here’s how long we hang onto different types of data: - Order/payment info: up to 7 years - Newsletter subscriptions: until you unsubscribe - Customer service conversations: usually up to 2 years - Analytics: anonymized and used only for internal insights

Your Rights

You have rights under the GDPR. You can: - Ask what personal data we hold about you - Ask us to correct it - Ask us to delete it - Ask us to stop using it - Request a copy in a portable format - Withdraw your consent (if you gave it) Email info@samedifferent.net to exercise any of these rights.

Security

We use secure servers, encryption, and trusted providers to keep your data safe.

Payments

We use Mollie for payment processing. We never see or store your full credit card or bank details.

Changes to This Policy

We may update this policy occasionally. If we make any big changes, we’ll let you know.

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